次の「電気店でのトラブル対応」において、現実的な英会話の実践です。

Hi, I’d like to return this laptop.

What’s the problem?

It doesn’t have a CD ROM drive.

Can I see the receipt?

Well, that’s the thing. See, I had one, but my son threw it away by accident.

I’m sorry, we can only take back used items when there’s a receipt.

Look, the guy who sold it to me said it could take CD ROM. Is your manager around?

I’ll get him.

Hello, sir. What can I do for you?

Listen, I was told that this laptop had a CD ROM drive. It doesn’t, so I’m returning it.

There was no receipt, so I.

Yes, the Top Tech 2000.

We’d be glad to take it back, sir. No problem about the receipt. Was there any defect with the computer itself?

No, I love the keyboard and screen. The only problem is that I can’t use CD ROM with it.

You know, we sell an external CD ROM drive for this model. It’s a little box that hooks up to a plug on the back of the computer. It’s on sale for $65.

Why didn’t you say that before? All I want is to get to work on this computer with the software that I have on CD ROM. I have deadline to meet,

sir. I know the feeling. Norma, please go get a Top Tech CDEX from the shelves. I feel bad about this misunderstanding, sir. I tell you what. I’ll give you a 10% discount on any software package in the store.

Really? That would be great.